When is the last time you checked your credit report? The information it contains may matter more than ever in this digital age, and 60 Minutes correspondent Steve Kroft looked into an alarming number of mistakes on the reports that can affect a consumer's entire financial life. Find out how to make credit report disputes to the three major agencies.
Let's start off here with a look into one of the fastest growing crimes in the United States to date, identity theft. In order to properly and effectively monitor your credit report and your identity it is absolutely critical that you first understand identity theft from the traditional methods, all the way up to the more sophisticated digital, or on line methods. The idea here being that an identity thief is less apt to try and exploit a population of consumers that are well informed. Here are some statistics that will help you build a more broad understanding of the epidemic:
Experian, Transunion, and Equifax are the three companies that dominate the credit reporting market, tracking the financial prowess of US consumers. 60 Minutes: 2013 FTC Credit Reporting Study 60 Minutes investigated the stunning number of errors on consumer credit reports and how to make credit report disputes to Equifax, Transunion, and Experian. This information is sold to everyone from employers to insurance companies and creditors.
When I did that, I was again asked for the non existing report number. After more Googling, I learned that tons of consumers have had the same problem and gotten absolutely no where online. They were forced to call in for assistance. Something I was very hesitant about after watching the piece showing all calls being routed to Mumbai. Step 3- They win, I decided to just purchase a $1.00 7 day free trial so that I could have a fresh report with a report number. Now this is going to be easy right? Step 4 - Wrong! After receiving my new report, I returned back to the dispute site and selected the option that I had a credit report number.
After entering the number I was instructed that "online disputes are not available for your account due to security precautions, please call our customer service team for assistance". UGH! Step 5 - I thought this would be the most difficult part of the process, but it was quite painless. As a current customer (remember that 7 day free trial), I was routed right away to an agent and told them that I wanted to open a dispute, but was not able to online.
The agent was definitely American and he seemed apologetic and happy to help. He asked what exactly I wanted to dispute and had me hold for about three minutes. He then came back and said that I should receive an email response within 14-21 days. I didn't expect much and after reading other horror stories, I anticipated calling back in after three weeks passed.
Credit reporting agencies are being accused of stonewalling customers who are desperate to correct errors. DeWine said the problem isn't making mistakes, but a refusal to fix them. 60 Minutes: Credit Report Customer Service About eight million consumers file disputes every year, visiting the credit reporting websites to begin the process, if they can first navigate sales pitches for financial products offered by the companies. Steve Kroft called a customer service number and got a call center in India, where he was not given much help after a 15-minute phone call to a toll-free number. What about that post office box number?
By taking advantage of a qualified and experienced credit monitoring agency, you can be sure your financial assets and monies are in good hands. You'll also benefit from the advantages mentioned above. The more in tune the consumer is with identity theft and the calculated criminals that take part in it, the better they will be able to sequester both them and their families from the devastation that goes along with it. Bringing on a credit repair agency to protect the very financial foundation of the consumer and their family would be a decision that only a well-informed and wise individual would initiate.
Let's start off here with a look into one of the fastest growing crimes in the United States to date, identity theft. In order to properly and effectively monitor your credit report and your identity it is absolutely critical that you first understand identity theft from the traditional methods, all the way up to the more sophisticated digital, or on line methods. The idea here being that an identity thief is less apt to try and exploit a population of consumers that are well informed. Here are some statistics that will help you build a more broad understanding of the epidemic:
Experian, Transunion, and Equifax are the three companies that dominate the credit reporting market, tracking the financial prowess of US consumers. 60 Minutes: 2013 FTC Credit Reporting Study 60 Minutes investigated the stunning number of errors on consumer credit reports and how to make credit report disputes to Equifax, Transunion, and Experian. This information is sold to everyone from employers to insurance companies and creditors.
When I did that, I was again asked for the non existing report number. After more Googling, I learned that tons of consumers have had the same problem and gotten absolutely no where online. They were forced to call in for assistance. Something I was very hesitant about after watching the piece showing all calls being routed to Mumbai. Step 3- They win, I decided to just purchase a $1.00 7 day free trial so that I could have a fresh report with a report number. Now this is going to be easy right? Step 4 - Wrong! After receiving my new report, I returned back to the dispute site and selected the option that I had a credit report number.
After entering the number I was instructed that "online disputes are not available for your account due to security precautions, please call our customer service team for assistance". UGH! Step 5 - I thought this would be the most difficult part of the process, but it was quite painless. As a current customer (remember that 7 day free trial), I was routed right away to an agent and told them that I wanted to open a dispute, but was not able to online.
The agent was definitely American and he seemed apologetic and happy to help. He asked what exactly I wanted to dispute and had me hold for about three minutes. He then came back and said that I should receive an email response within 14-21 days. I didn't expect much and after reading other horror stories, I anticipated calling back in after three weeks passed.
Credit reporting agencies are being accused of stonewalling customers who are desperate to correct errors. DeWine said the problem isn't making mistakes, but a refusal to fix them. 60 Minutes: Credit Report Customer Service About eight million consumers file disputes every year, visiting the credit reporting websites to begin the process, if they can first navigate sales pitches for financial products offered by the companies. Steve Kroft called a customer service number and got a call center in India, where he was not given much help after a 15-minute phone call to a toll-free number. What about that post office box number?
By taking advantage of a qualified and experienced credit monitoring agency, you can be sure your financial assets and monies are in good hands. You'll also benefit from the advantages mentioned above. The more in tune the consumer is with identity theft and the calculated criminals that take part in it, the better they will be able to sequester both them and their families from the devastation that goes along with it. Bringing on a credit repair agency to protect the very financial foundation of the consumer and their family would be a decision that only a well-informed and wise individual would initiate.
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